Privacy Policy
Last updated: 14 March 2026
1. Introduction
Rollino Casino is committed to protecting your privacy and handling personal information transparently. This policy explains what data we collect, why we collect it, how we use it, and what rights you have in relation to your personal information. By using the platform, you acknowledge this policy and consent to data processing as described below.
2. Data We Collect
We may collect identity information (name, date of birth), contact information (email, phone number), technical data (IP address, browser details, device identifiers), account activity data (login history, gameplay records), and transaction data (deposits, withdrawals, payment method metadata). We collect only data necessary to provide services, ensure security, and comply with legal obligations.
3. How We Use Your Information
Personal data is used to create and manage accounts, process payments, verify identity, prevent fraud, ensure fair play, respond to support requests, improve platform performance, and meet regulatory obligations. We may also use usage analytics to optimize user experience and feature quality. Where required, we seek consent before sending promotional communication.
4. Legal Basis for Processing
We process data on one or more legal grounds: contract performance (providing services to you), legal compliance (KYC/AML and licensing obligations), legitimate interests (security and service improvement), and consent (marketing preferences). You may withdraw consent for non-essential communications at any time through account settings or support.
5. Data Sharing and Third Parties
We may share limited data with trusted service providers such as payment processors, identity verification partners, fraud prevention systems, analytics providers, and legal authorities where required. All third parties must process data securely and only for approved purposes. We do not sell personal data to external advertisers.
6. Data Security
We use technical and organizational safeguards, including encryption, access controls, network monitoring, and internal security procedures to protect personal information. While no system is completely risk-free, we continuously review and improve security measures to prevent unauthorized access, disclosure, or misuse of your data.
7. Data Retention
We retain data for as long as necessary to provide services, resolve disputes, enforce agreements, and satisfy legal obligations. Retention periods may vary depending on data type and jurisdictional requirements. Once retention is no longer required, data is securely deleted or anonymized in accordance with internal policy.
8. Your Rights
Depending on your jurisdiction, you may have rights to access, correct, delete, restrict, or object to the processing of personal data, and to request data portability. To submit a privacy request, contact us by email and include your account details for verification. We will respond within the timeframe required by applicable law.
9. International Transfers
Some service providers may operate in jurisdictions outside your country of residence. Where cross-border transfers occur, we use appropriate safeguards and contractual protections to maintain privacy standards and legal compliance.
10. Contact and Complaints
For privacy-related questions or complaints, contact us at info@rollino.co.uk. You may also contact your local data protection authority if you believe your rights have not been addressed appropriately.
11. Automated Monitoring and Risk Controls
To protect users and maintain platform integrity, we may use automated monitoring tools to detect suspicious activity, unusual login behavior, payment anomalies, and potential fraud indicators. These controls are designed to prevent unauthorized access and protect both user funds and platform security. Automated checks may trigger manual review by compliance or security teams.
12. Marketing Preferences
You can opt in or out of promotional emails and similar communications at any time. Opting out of marketing does not affect essential service messages, such as security notices, legal updates, account alerts, or payment confirmations. We recommend keeping critical account notifications enabled so you can receive important security and transaction updates.
13. Children’s Privacy
Rollino Casino services are strictly intended for adults. We do not knowingly collect data from individuals below the legal gaming age. If we become aware that underage data has been submitted, we will take immediate steps to restrict access and remove personal information where required by law.
14. Policy Interpretation and Language
This Privacy Policy should be read together with our Terms and Conditions and Cookies Policy. In the event of translation differences, the primary language version published on this website prevails unless local law requires otherwise. We encourage users to review all related policy pages to fully understand how data and account activity are handled.
15. Account Security Logging
We maintain security-related logs to help protect user accounts and investigate anomalies. These logs may include login timestamps, device/browser metadata, IP patterns, session events, and failed authentication attempts. Security logs are used for fraud prevention, account recovery validation, and incident response. Access to such records is restricted to authorized personnel operating under confidentiality controls. Retention periods are aligned with legal obligations, operational necessity, and internal risk standards.
16. Payment and Transaction Data Governance
Payment-related data is processed for transaction completion, anti-fraud controls, dispute handling, and financial compliance. We may store limited transaction metadata, such as method type, status, timestamp, and risk scoring outputs. Full payment credentials are handled according to provider and legal requirements, and not all payment details are stored directly in our systems. Where third-party processors are used, data handling is governed by contractual safeguards, security obligations, and permitted processing purposes. Users should ensure submitted billing and identity information is accurate to avoid verification delays and unnecessary re-checks.
17. Data Minimization and Access Controls
We apply data minimization principles by collecting only information necessary for service provision, security, regulatory compliance, and support operations. Internal access follows role-based controls, meaning teams can access only the data required for their function. Access activity may be audited to ensure policy compliance. Sensitive workflows, such as identity verification and payment investigations, are subject to stricter operational safeguards. Where possible, analytical use relies on aggregated or pseudonymized data to reduce direct exposure of personal information.
18. Incident Response and User Notification
If a data-security incident occurs, we follow established response procedures that include containment, impact assessment, internal escalation, remediation, and legal notification workflows where required. Notification scope and timing depend on incident severity, legal requirements, and ability to verify affected records. Our objective is to reduce risk, restore normal operation, and communicate clearly with impacted users when applicable. We continuously review incident outcomes to strengthen preventive controls and improve resilience against future threats.
19. User Responsibility and Data Accuracy
Users are responsible for keeping account information accurate and up to date. Outdated or inconsistent profile data can delay verification, payment processing, and support resolution. If your legal details, address, or contact channels change, update your account promptly and notify support where required. Accurate data improves security checks, reduces false-risk triggers, and helps us provide faster case handling. Data quality is an essential part of safe and reliable account operation.
20. Policy Review and Change Governance
We review this policy periodically to ensure alignment with legal requirements, security standards, and product changes. Updates may reflect new compliance obligations, improved technical controls, or revised internal handling procedures. When material changes are made, the policy date is updated and relevant notices may be published through account channels. Users are encouraged to review this page regularly so they understand how data handling may evolve over time. Continued use of the platform after publication of updates constitutes acceptance to the extent permitted by applicable law.