Terms and Conditions
Last updated: 14 March 2026
1. Acceptance of Terms
By accessing and using Rollino Casino, you confirm that you have read, understood, and agree to these Terms and Conditions, our Privacy Policy, and our Responsible Gaming policy. If you do not agree with any part of these terms, you must not use the website or any related services. Continued use of the platform is considered acceptance of the latest published version of these terms.
2. Eligibility and Account Requirements
You must be at least 18 years old, or the legal gambling age in your jurisdiction, whichever is higher. You are responsible for ensuring that online gaming is lawful in your location. Only one account is allowed per person, household, device, and payment method unless otherwise approved in writing. We reserve the right to suspend or close accounts that violate these requirements.
3. Account Security and Verification
You are solely responsible for keeping your login credentials secure. Any activity made through your account is considered valid unless proven otherwise. We may request identity verification documents (KYC), such as proof of identity, proof of address, and payment ownership evidence before enabling withdrawals or restoring account access. Failure to provide valid documents may result in delayed or cancelled transactions.
4. Deposits, Withdrawals, and Processing Times
Rollino Casino offers multiple payment methods; availability depends on your country and account status. Deposits are typically instant, while withdrawals may take additional processing time due to security checks, payment provider timelines, and compliance reviews. We reserve the right to apply limits, request additional verification, or reject transactions that appear suspicious or non-compliant.
5. Bonuses and Promotions
All bonuses, including welcome offers and no deposit promotions, are subject to specific terms such as wagering requirements, maximum bet limits during bonus play, game contribution percentages, expiration periods, and maximum cashout rules. Abuse of bonus systems, including coordinated play or technical manipulation, may result in bonus cancellation, voided winnings, or account closure.
6. Fair Gaming and Restricted Conduct
We use certified gaming systems and integrity controls to maintain fair outcomes. Prohibited activities include fraud, payment chargebacks, collusion, use of automated scripts or bots, exploitation of software bugs, and any attempt to interfere with normal platform operation. Any breach may lead to immediate suspension and legal follow-up where applicable.
7. Account Suspension and Termination
We may suspend or terminate accounts at our discretion when there is a violation of these terms, suspected misuse, or a legal/regulatory requirement. In such cases, pending withdrawals, bonus balances, and promotional credits may be reviewed or cancelled according to policy. We will make reasonable efforts to communicate relevant account actions where possible.
8. Limitation of Liability
Rollino Casino is provided on an "as is" and "as available" basis. While we work to maintain uninterrupted service, we do not guarantee that the platform will always be free from errors, delays, or temporary outages. To the maximum extent permitted by law, we are not liable for indirect losses, data interruptions, or third-party provider failures.
9. Changes to Terms
We may update these Terms and Conditions at any time to reflect legal, security, or business changes. Updates become effective upon publication on this page unless otherwise stated. Users should review this page regularly. Continued use of the website after changes are posted indicates acceptance of the revised terms.
10. Contact
For any questions regarding these terms, account status, or payment processing, contact our support team at info@rollino.co.uk or visit our Contact page for full details.
11. Intellectual Property
All trademarks, logos, graphics, page layouts, and platform content displayed on Rollino Casino are protected by intellectual property laws. Unless explicitly stated otherwise, users may not copy, reproduce, distribute, reverse engineer, or commercially exploit any part of the website. Limited personal use is permitted solely for lawful access to gaming services under these terms.
12. Dormant Accounts
Accounts that remain inactive for an extended period may be classified as dormant in accordance with applicable regulations. Before any inactivity measures are applied, we may attempt to contact the account holder using registered details. Where legally allowed, administrative handling procedures for dormant balances may apply after prolonged inactivity.
13. Dispute Resolution
If you have a complaint or dispute, please contact support first so we can investigate and provide a resolution. Most issues can be resolved quickly once account and transaction details are confirmed. If a matter cannot be settled internally, it may be escalated through the relevant legal or regulatory channels available in your jurisdiction.
14. Governing Provisions
These terms are interpreted in line with applicable legal and licensing requirements. If any clause is found unenforceable, the remaining provisions remain valid and in effect. Headings are for convenience only and do not limit interpretation of the clause content. Nothing in these terms affects mandatory rights granted under applicable consumer law.
15. Payment Source and Ownership Rules
Users must use payment instruments they are legally authorized to use. Deposits made from third-party cards, wallets, or bank accounts may be restricted, reversed, or held for additional review where permitted by law. We may request proof of payment ownership before processing withdrawals or reactivating payment access. Where discrepancies exist between account identity and payment ownership, transaction processing may be paused until verification is completed. These controls are designed to prevent misuse, unauthorized funding, and account disputes. Repeated attempts to bypass ownership requirements may lead to account limitations or closure according to policy.
16. Bonus Abuse and Promotional Integrity
Promotional offers are intended for genuine recreational use within published conditions. Activity patterns that indicate coordinated bonus harvesting, duplicate-account behavior, circular wagering, or technical exploitation may be treated as promotional abuse. Where abuse is detected, we may cancel bonus balances, void associated winnings, and apply account restrictions. We reserve the right to withhold or recover promotional value where required to maintain fair platform conditions for all users. Promotional integrity controls are applied in combination with account history, transaction patterns, and game contribution analysis. Decisions are made under applicable legal and regulatory frameworks.
17. Technical Interruptions and Session Handling
Platform operation may occasionally be affected by maintenance windows, network instability, or third-party service interruptions. In such cases, gameplay sessions, payment updates, or account actions may be delayed or temporarily unavailable. We make reasonable efforts to restore functionality quickly and preserve transaction consistency. Where a game session is interrupted, result handling follows game-provider technical rules and transaction logs. Users should avoid repeated refresh or retry loops during outages, as these actions can create duplicate requests and extended review requirements. If a technical issue persists, contact support with timestamp and session context for investigation.
18. Sanctions, Restrictions, and Compliance Triggers
Access to services may be restricted where required by sanctions frameworks, regulatory limitations, or risk-screening outcomes. We may decline registrations, suspend account features, or prevent transactions where legal constraints apply. Compliance reviews may be triggered by unusual payment flows, identity inconsistencies, jurisdiction mismatch, or risk indicators from internal monitoring systems. During review, account functionality can be partially limited until required checks are completed. These measures are implemented to meet legal obligations and protect platform integrity.